Items purchased online are exchangeable and non-refundable. All shipping costs associated with any return or exchange will be the responsibility of the customer. 

If you are not completely satisfied, you can return and exchange items purchased online via Canada Post within 15 days following the date of receipt. The goods must be returned in their original condition. That is to say, unwashed, unworn, unmodified and with its label.

An item purchased online that is defective will be refunded or exchanged free of charge after inspection.

Shipping charges for the return of a defective product will be paid by Autrement et Alors Inc. upon proof of payment (Canada Post invoice).