Items purchased online are exchangeable and non-refundable.

As the photos on our website are representative of the actual products, items purchased online are exchangeable in size only. They are non-refundable except for a product that is defective.

Merchandise to be exchanged must be returned to Autrement & Alors Inc. within 15 days of the date of receipt of the order and be in its original condition; unwashed, unworn, unmodified and with its label.

Shipping charges for exchange are the responsibility of the customer.

Shipping charges for the return of a defective product will be paid by Autrement et Alors Inc. upon proof of payment (Canada Post invoice).